RIM Package

CalIT

Remote Monitoring and Management of your IT Network and Helpdesk Service

Get a ‘fail-safe guarantee’ on your IT Infrastructure setup !

CalIT is a comprehensive 24 x 7 Remote Monitoring & Management service for your IT Network and Systems. Our 24 x 7 Help Desk Service supports your end users and customers. Supported by ITIL compliant tools and processes, CalIT allows you to stay on top of your network at all times. And the best part is - you get all this for a modest monthly fee, with no strings attached.
Desktop Management Services Desktop Management Services
  • Incident management (Troubleshooting)
  • Security monitoring (Anti virus, patch status)
  • Change management
  • Asset management
  • Maintenance (disk cleanup, defragmentation)
  • Software distribution
Server Monitoring & Management 24 x 7 Linux & Windows Server Monitoring & Management
  • 24 x 7 Monitoring & Administration of Operating System (OS), Messaging and Database
    - Tasks include user management, anti-virus updates, patches, disk maintenance, software deployment, updates, asset reporting, backup management
Network Security Monitoring & Management 24 x 7 Network Security Monitoring & Management
  • 24 x 7 Monitoring & Administration of links, routers and firewalls
    - Tasks include configuration changes (like VLAN modifications, access control lists, network address translation)
HelpDesk 24x7 HelpDesk
  • Receiving / logging calls, requests, problem
  • Error diagnosis and troubleshooting
  • SLA based resolutions
  • Implementing fixes / workarounds
  • Asset discovery and asset management
  • Virus remediation
  • Standard / preventive maintenance tasks
  • Software distribution, remote access / support
  • Security administration
  • Reporting
CalPro Service

Our CalPro service compliments CaIIT perfectly by combining the cost benefits of remote monitoring and management with the comfort of an SLA based on-site support. The on-site support by our skilled professionals will be either on a pre-scheduled or on-call basis. Please call our Sales Support line 925 249 3024 or mail us at info@calsoftit.com for a customized proposal.