IT Help Desk Services
The Service/Help Desk plays an important part in the provision of IT Services. It is very often the first contact the business users have in their use of IT Services when something does not work as expected. The Service/Help Desk is a single point of contact for end users who need help. Without this, an organization could certainly face losses due to inefficiencies.
Calsoft’s IT Helpdesk Locations, Offerings, Services, Tasks include:
Service Offerings
- 24/7 - IT service Desk
- Onsite support through engineers
- Hybrid Support - Combination of the above.
Channels of Service
- Online trouble ticket entry
- Phone support
- Live online chat
- Web-based support
- On-site visits / Remote support
Tasks
- Proactive monitoring and administration
- Ongoing Client Application support and training
- Diagnostic (proactive and reactive)
- SLA Based Support
- Incident management
- Problem management
- Change management
- Vendor management
- Performance and trend reports
- Knowledge Base Population / Updation
Methodology
Our methodology includes:
- Process Analysis and Development
- Implementation of Help Desks
- Obtaining right staffing through Outsourcing Temporary, or Permanent Placement
- Training of Staff
- Customer Service, Asset Management
- strategic partnerships with industry leaders.
Value Proposition
- Increased user productivity
- Higher end-user satisfaction
- Reduced Total Cost of Ownership (TCO)
- Improved software management and version control
- Improved operating costs