Remote Infrastructure Management (RIM)

IDENTIFY & PROPOSE: Calsoft IM experts initially understand the client's objectives and expectations. Functional and technical heads of practice will identify and propose feasible solutions to achieve these objectives as per client's requirement.
PLAN: Technical Architects and designers develop the project plan through systematic tools and layout the entire chronology of actions for successful completion.
DO: Appointed project team actions the plan with quality and timelines for the successful delivery of the project.
CHECK: Quality team performs various checks to ensure the required deliverables and quality is achieved.
ACT: The gaps identified are fixed to ensure objectives are met.
HAND OVER: The entire project is handed over to support after client's signoff.
MANAGEMENT: The IT Infrastructure projects under management have well defined scope, Service Level agreements, 3 Tier Support with clear escalation Matrix, reporting structure and deliverables.

Day to day business is entirely dependent on IT infrastructure. The maximum uptime of IT Infrastructure leads to uninterrupted business, which in turn result in revenue profits for client. Remote Infrastructure Management provides cost effective 24*7 operations to support global time zones for Client’s business.

Our services include:

Remote Support - 24x7x365
Datacenter Support Services	Network Support Services	Desktop Support Services
Email Hosting	Remote Monitoring (24x7x365)	Support using Automated Tools
Server Management	Responsive Help Desk Support	Asset Lifecycle Management
Database Management	Proactive Maintenance & Network Support	Standard image build and management
Backup and Storage Management	Security, Vulnerability & Risk Avoidance	Patch Management
Reporting and Administration	Achieve Regulatory Compliance	Anti Virus & Spyware Management
Hosting Services		Client application support
Security Services		Data Backup / Recovery
Virtualization		Email Management
		Hardware Upgrades

Methodology

Identify & Propose
Plan
Do
Check
Act
Hand over
Management

Value Proposition

Improved IT infrastructure uptime and productivity
Simplified operations management & Focus on core competencies
Enhanced ability to adopt new technology
Transparency and control
Better Return On IT Investment (ROI)
Scalability on the fly: upgrade or downgrade according to the requirements and avoid fixed overhead costs
Access to domain expertise and 24/7/365 availability
Industry best practices & quality
Cost Efficiency: Drive down the IT infrastructure cost by as much as 40%
Proactive problem identification and Preemptive problem resolution.